Appointments
Existing Patients
Existing patients can book appointments on HotDoc by selecting the green ‘Book Appointment’ button at the bottom of this page.
New Patients
To apply please complete the new patient application form available on our HotDoc profile. Simply click the green ‘Book Appointment’ button at the bottom of this page.
Your application will be reviewed by our doctors. Once accepted, you will be notified via SMS of your initial appointment time. Our reception team will contact you before your appointment to confirm your booking and collect a $100 deposit. New DVA patients will instead pay an $80 out-of-pocket administration fee upon enrolment.
Consultation Fees
Health Change is a private billing practice.
Fee structure is as follows:
- $240 – Initial Consultation – up to 39 minutes (Medicare benefit $82.90)
- $120 – 6 minutes to 19 minutes (Medicare benefit $42.85)
- $240 – 20 minutes to 39 minutes (Medicare benefit $82.90)
- $400 – 40 minutes to 60 minutes (Medicare benefit $122.15)
MAIB and Workers Compensation consults are to be paid in full on the day of consult.
DVA Health Cards accepted.
*There may be additional costs such as supplements, laboratory tests for non-Medicare investigations, such as Stool Analysis, Saliva Hormone Testing, Hair Tissue Mineral Analysis, or other investigations. Practitioner range supplements/complementary medications may be advised.
Full payment is expected at the end of each consultation.
All enquiries regarding consultation fees and other related charges can be discussed with our friendly reception team.
Billing Policy
- Health Change is a private billing practice.
- Fees are payable on the day of your consultation.
- A $100 fee will be charged for failure to attend your appointment without notice.
- Outstanding amounts are settled prior to booking further appointments.
- MAIB and Workers Compensation consult fees are to be paid at the end of each consult. A receipt will be issued for you to submit to MAIB or your insurance company for reimbursement.
Repeat Script / Referral Requests
- A $25 fee will be charged for all requests without an appointment to cover doctors time and administration.
- Please request your repeat prescriptions or referrals via the HotDoc App.
- Allow a minimum of 48 hrs for your request to be processed.
- This service is only available for existing patients. You must have seen your doctor within the last 12 months.
- Each request is assessed by your doctor, who will approve or decline the request on clinical grounds.
If the request is declined you will receive a refund and you may be advised to make an appointment. - Repeat prescriptions for addictive medication including opiates and benzodiazepines are at the Doctor’s discretion.
Drugs of Dependence
Our Doctor’s policy at Health Change is that we will not prescribe these medicines (eg. opioids and benzodiazepines):
- At your first appointment
- Without a proper assessment
- Over the long term (we prefer safer and better options)
Health Change Privacy Policy
Current as of: 1st July 2024
Introduction
This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes:
- Names, date of birth, addresses, contact details
- Medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
- Medicare number (where available) for identification and claiming purposes
- Healthcare identifiers
- Health fund details.
How do we collect your personal information?
Our practice will collect your personal information:
- When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
- During the course of providing medical services, we may collect further personal information.
- We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
- Your guardian or responsible person
- Other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
- Your health fund, Medicare, or the Department of Veteran’s Affairs (as necessary).
Who do we share your personal information with?
We sometimes share your personal information:
- With third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
- With other healthcare providers
- When it is required or authorised by law (eg court subpoenas)
- When it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
- To assist in locating a missing person
- To establish, exercise or defend an equitable claim
- For the purpose of confidential dispute resolution process
- When there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
- During the course of providing medical services, through Electronic Transfer of Prescriptions (eTP), MyHealth Record/PCEHR system (eg via Shared Health Summary, Event Summary).
Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.
How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms.
Our practice stores all personal information securely.
How can you access and correct your personal information at our practice?
You have the right to access and correct your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within a reasonable time.
Our practice will takes reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date.
How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.
You may also contact the OAIC. Generally the OAIC will require you to give them time to respond, before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 336 002.
Terms of Use
This website is operated by Health Change.
In our terms of use, the words “we”, “us” and “our” refer to Health Change.
The words “you” and “your” refer to the person accessing this website.
Any person who uses this website is taken to have accepted these terms of use.
Disclaimer
All material contained on this website is made available solely for information purposes only. The material is not provided as medical advice and is not intended to be used as a substitute for medical advice. Whilst reasonable care has been taken to ensure the accuracy of the material at the time of publishing, you are solely responsible to seek appropriate advice from a qualified health professional. To the extent permitted by law, we accept no liability or responsibility, either express or implied, for any act or omission by any party who, directly or indirectly, uses the material provided on our website. Our website contains hyperlinks to third party websites and unless otherwise stated, we do not authorise the content nor do we assume responsibility or liability for the content, services or products that these third parties provide.